Messaging is a convenient sales channel that does not require installation or downloads of additional apps or a steep learning curve. Chatbots on the messaging channel can provide fast product discovery and an entertaining customer journey. Tracking of orders, fulfillment and invoices can be done all in one thread making it much more convenient. Chatbots deliver a frictionless, non-judgemental user experience. With chatbots you can provide real-time proactive personalized notifications leading to better engagement.
To demonstrate the power of a messaging chat bot for ecommerce Connecto.ai built a demo for Technopolis, one of the leading electronics stores in Bulgaria. The bot has extremely powerful NLP capabilities and was displayed at Viber for Business Event in Greece. With the bot you can select a TV based on size, budget, 3D Support, brand, resolution, HDMI and othe features. You can view selected items, locate a store and map a route to the selected store. The ecommerce solution has been made for Facebook Messenger and for Viber. You can view a video of the Viber demo in action here. and for facebook here.
Connecto has delivered a Sales Assistant chatbot for Radius Payment Solutions which recommends a fuel card based on the fleet size, the amount spent on fuel and the location of the potential client. The Chatbot can give you a map of nearby stations based on the selected card and through it you can get a quick quote from the customer service department or directly apply for the card. You can view a video of the bot in action here.